Help Center
Delete Account
Delete your account and data
Nexus+ and Nexus Casino Games — published by Casino Quest / CEI Limited
Use this page to permanently delete your CQ Nexus account and everything stored with it. You do not need to sign in or open the app: enter the email address on your account, confirm the code we email you, and the account is deleted immediately. Nexus+ and Nexus Casino Games share one account, so deleting it removes your data from both.
What is deleted
Your profile and personal details, plus every session, trip, goal, bank account, transaction, tracker, statistic, achievement, strategy, AI conversation, table, NPC, message and friendship tied to the account.
Subscriptions
Subscriptions bought on our website are cancelled for you. A subscription bought through the App Store or Google Play must be cancelled in that store — deleting the account does not stop the store from billing you.
What is kept
Support tickets you opened stay with the support team. An archive of the deleted account is held for a limited time so support can reverse a mistaken deletion if you ask; after that it is gone for good. Your confirmation email carries a copy of your data.
Delete my account and data
Enter the email address on your account. We’ll send a verification code to confirm it’s really you.
Want a copy of your data?
We’ll email everything we hold for your account, as a text file, to the address on the account. Nothing about the account changes.